Manage your account

IPv6 connectivity issue

Status: Resolved

We've resolved an issue where users connecting to our website using IPv6 had their connection refused.

Website maintenance

Status: Planned

During September, we'll be performing maintenance on our website. If you can't access our website, please try again after 30 minutes. If you need help, we're available 24 hours a day, seven days a week. You can send a message on our website or email help@catsnine.com.

Cloud upgrades

Status: Ongoing

We're upgrading all older cloud infrastructure to use our latest infrastructure on an ongoing basis. When it's your website's turn, it may be unavailable for up to 60 minutes. We'll contact you individually to let you know more.